Technical Experience

• Answer Help Desk telephone and troubleshoot user issues and/or document problem and refer to higher level Technical Specialist.
• Generate and track purchase orders from issuance to receipt of merchandise or services.
• Contact Vendors on daily basis to check product specifications, order status, availability, and price quotes. Reset user passwords for network accounts, adhering to procedures and standards as defined by the Network Administrator. Maintain various reports such as; Outstanding P.O. List and P.O./C.R.O. Status Database. Keep supervisor informed of work flow and other assignment progress through daily verbal breifings. Establish and maintain professional, courteous, and prompt relationship between internal and external customers and I.S. Department.

• Network troubleshooting, connectivity, installation, and internet customer support in a Microsoft Win?95/98-3.1, Dos 3.0-6.22, MS Internet Explorer 2.0-5.0, Netscape 2.0-4.5 environment.
• TCP/IP, Dial-up Networking, Modem, and ISP support.
• Proficient in Office ?97 Applications, MS Excel, Word ?97, Internet related applications and plug-ins. Technical training, mentorship, and call coaching to new employees.

• Utilized electronic vacuum equipment for the inspection and examination of silicon components.
• Maintained process control in the formation of silicon product wafer lots.
• Product process performed in a Clean Room protocol environment.
• Completion and practical use of Team Relations Skills through Steven Covey coursework.
• Emergency Response Team member.

• Managed and accurately recorded and sustained inventory records for Fixed Assets.
• Facilitated Internal Site processing and transportation of Confidential state records.
• Responsible for the coordination and reorganization of all internal office and surplus fixed assets.

Education

• Major: Computer Science / Massage Therapy.
• Expected Graduation: Summer 2001.

Professional Memberships

CPR / First Aid Certification.

References

Available upon request.